Make Your Decisions In Real-Time
The Dezider is a decision pipeline solution. We have tried to make the Dezider as intuitive as possible, but some of our terms and use habits maybe foreign to you. To get started; on the opening issue listing page just click on new issue and it will bring to the issue creation page. Give the issue a name, choose one of four answer types then type in the issue question. Select a group or individuals to send the issue to and then send it. Now you wait for the answers to come back. You will be notified by e-mail when you have reached your goal. You can then notify everyone on your decision. The follow-up feature allows you to follow-up decisions from the initial issue and additional follow-up decisions. The system will track the follow-up and present the history.
The purpose of the Dezider is to get feedback of issues quickly. You can look at results at anytime on the results page in both character and graphic form. You can also export results to a cvs file. For example, let?s say you invite stakeholders to a project status meeting. You could download the answers into an Excel spreadsheet, sort by people that said yes they are coming and load them into a label program to print the nametags. You can use it for other things as well such as a sign-up sheet, reports, etc. The feature is very useful when creating reports from open-ended questions that would normally require retyping.
The default goal is 100% respondents. If you want a different goal such as 50% of the respondents or a timeframe go to the advanced options and create your own goal. See how to use the goal feature under the advanced options help section.
There are five answer types: direct, open ended, yes/no, multiple choice and star rating. 1) Direct is letting your group know your decision without discussion or feedback. 2) Open ended is a general discussion looking for feedback and comments. 3) Yes/no provides a voting on an issue. Yes/no provides for comments and feedback. 4) Multiple-choice provides the respondent with up to ten choices and four selections. Multiple-choice also provides for feedback and comments. 5) Star rating provides the ability to rate an item from 1 to 5. Star rating also allows for comments and feedback.
The people tab allows you to add people to your list of contacts. Here you add the name and e-mail, plus as options the company, decision level, role, and responsibility. Please note before you can select a role or responsibility you must first create them. It also allows you to list, edit and manage your contacts. Part of the people tab includes a decision levels select box. Levels match the impact of the decision to the level of the decision makers. You set the level of the decision maker to the impact of the decision in the advanced option section. For example, level 1 or 2 participants make high impact decisions. There are also select boxes for roles and responsibilities.
Under the people tab you will also find the import function. Here you can import your contacts using a csv or vcard format. CSV files must contain the contact's first and last names and email address, in that order. Their company/organization name can be included as an optional fourth entry. Optionally you can add impact, role and responsibility. When creating a CSV file for import, fields must be separated by commas and enclosed in double-quotes. The easiest way to do this is to create the file in MS Excel and then save it as a CSV file.
The export function allows you to move your people into an excel spreadsheet for others uses. The mass removal allows you to delete people by uploading a csv file with the e-mails of the people you want removed. This is very handy after a project is completed and many contacts are no longer needed. All three functions, import, export, and mass remove can be used to maintain your people files.
The group tab allows you to create groups. Here you add the name of the group, a description of the group, and members of the group. The list function allows you to manage and edit groups. For small groups the add members is easy to use, the drop allows you to add names from your people list. For larger groups you should use the group import function.
In the create function under the group tab you will find the import function. Here you can import your group contacts using a csv or vcard format. CSV files must contain the contact's first and last names and email address, in that order. Their company/organization name can be included as an optional fourth entry. Optionally you can add impact, role and responsibility. Please note adding names that are already in your people listing will not change the default decision level, role and responsibility in the people listing. However; it will maintain these fields that are in csv file in the group listing.
The activity tab allows you create common activities, such as a project. Using the advance feature you are able to both list and search on activities to see all the issues tied to that activity or project. You can also view open issues by activity.
The roles tab allows you to create the roles where you give them names and descriptions. On the people tab you assign roles to people using the select box. Roles allow you to match the type of decision with the role of the people making the decision. A technical decision should have a technical person making the decision. On the other hand a business decision should have a businessperson making the business decision.
The responsibilities tab allows you to create the responsibilities where you give them names and descriptions. On the people tab you assign responsibilities to people using a select box. Responsibilities allow you to match the type of decision with the responsibility of the person making the decision. While a person might want to make a technical decision, they might not have the responsibility to build the product. Therefore, you might want a technical person with the responsibility of building the solution to help make the decision.
The Benchmark feature allows you to measure your decision-making capability. Under the issue tab, click on benchmark, this will bring you to a listing on all your closed issues. Select the issues you want in the benchmark report and click generate report. The system will generate a report with the average response latency, the average decision latency and the percent of stakeholders responding to your issues. You can all also use the advanced search feature to select issues to benchmark. The export feature allows you to move the benchmark data into a excel spreadsheet for further reporting and analysis.
Features in Advanced Options
Reminder: feature provides for reminding respondents that they have an outstanding issue and you are waiting for their response. You can select reminders by hours and days. For example if you set the reminder for 1 hour any person that has not replied will get a reminder every hour. Discretion should be used in setting reminder times since you do not want to annoy your respondents.
Response Email Notification: allows you to monitor and receive e-mails back when a person responds to your issue. The message includes their response, comments, name and e-mail. You can turn this feature on and off anytime during the issue.
Goals: sets the time and percent of participation of the decision. If the decision must be made in 24 hours, the pipeline should close the issue after 24 hours. If the decision will be made once 30% of the participants provide feedback the pipeline will close the issue at 30%. You also set a combination of both time and percent of participation. If the goal is not reached you can 1) make the decision with whatever feedback came in, 2) re-issue it or 3) escalate it. It is your decision.
Importance: how important is the decision on the activity on which the decision is being made. For example a group of people going to lunch, the place to go is important. However, for people building a bridge, where to go to lunch is of minor importance. We have created decision levels from high impact to low impact. You can set the importance by the impact of the decision to the level of impact and have it match the levels in the people section.
Escalation: allows the acceleration of decisions either automatically or manually. Either way it sends the issue to the next highest level of stakeholder. You can select up to 4 levels of escalation. You must set both a percent of respondents and timeframe. The escalation will occur if the percent of respondents has not been met by the timeframe. When escalation occurs the current level of respondents will not be able to reply.
You can escalate either automatically or manually. If you use the automatic function the system will send the next level person(s) the issue when the time period has expired and the % of respondents has not been met. In the manual function you will be sent a notice to escalate and you simply answer the notice.